If you’re not happy with your ordered item, you may cancel your contract without specifying the reason, by notifying us in writing within fourteen (14) calendar days, beginning on the day you receive the products.
All shipping costs for returned Product(s) will have to be paid by the Purchaser unless differently communicated with Formagenda.
To return the product(s):
• the products should not have been used or damaged;
• the products have to be returned in their original packaging, which is an integral part of the products;
• products have to be returned to Formagenda within ten (10) calendar days of the date you notify us of your decision to cancel.
Whatever the payment method used by the purchaser, reimbursement shall be made by Formagenda as soon as possible and no later than twenty eight (28) days from the date on which Formagenda became aware of the purchaser’s wish of withdrawal, after verification of compliance with the right of withdrawal procedure and the condition of returned products.
If the right of withdrawal is exercised, Formagenda has the right not to accept returns or to have to repay the amounts paid in relation to returned products without the corresponding packaging or where the original condition has been altered, or where the products have been already used or damaged.
The right of cancellation does not apply if the goods are no longer in it’s original packaging. (Items that are sent back must be packed exactly as they arrived at the customer, otherwise in case of damage the insurance cover by the parcel service is not guaranteed)
Custom made items are no subject to cancelations or returns.
For questions please don’t hesitate to send us an email to: